General Terms and Conditions – Veritas Parfum

General Terms and Conditions – Veritas Parfum

Effective Date: 24.06.2025

Veritas Parfum is a luxury perfume company registered in Amsterdam, the Netherlands operating under the laws of The Netherlands. Our VAT number is NL864471932B01.

Veritas Parfum offers luxury fragrance products exclusively to end consumers through its website www.veritasparfum.com. Orders placed for business, resale, or professional purposes will not be accepted.

These General Terms and Conditions may be updated at any time. The applicable version will be the one published on www.veritasparfum.com at the time of purchase. By completing a purchase, you confirm your acceptance of the applicable terms.

1. Scope and Definitions

1.1. These terms govern the purchase and sale of products on www.veritasparfum.com.

1.2. “Consumer” refers to a natural person who places an order for personal use, not related to professional or business activity.

1.3. Only Consumers aged 18 or older with legal capacity to enter into contracts may place orders.

1.4. Veritas reserves the right to reject or cancel any order not compliant with these conditions.

2. Prices and Payment

2.1. Product prices are quoted in Euros (EUR) and include VAT but exclude shipping costs.

2.2. Shipping fees are calculated at checkout and vary by order size, delivery destination, and method.

2.3. Veritas accepts payments via credit card, PayPal, iDeal, Klarna, Apple Pay, and bank transfer.

2.4. All payments are securely processed through a certified payment provider.

3. Order Confirmation and Processing

3.1. Orders are confirmed via email after successful payment.

3.2. Veritas may perform verification checks and reserves the right to cancel orders in cases of payment failure, potential fraud, or delivery impossibility.

3.3. Orders are typically processed within 3–6 working days.

3.4. Invoices are issued electronically. Customers may request one during checkout.

4. Shipping and Delivery

4.1. Veritas Parfum ships worldwide using trusted carriers such as DHL, UPS, and FedEx.

4.2. A tracking number is provided via email once the order is dispatched.

4.3. We recommend that customers inspect parcels upon delivery. If the package appears damaged, please notify Veritas within 48 hours with supporting photos so we can assist you promptly.

4.4. Failure to accept delivery or providing incorrect details will result in return fees being deducted from refunds.

4.5. Customs duties or taxes outside the EU are the buyer’s responsibility.

5. Return and Refund Policy

5.1. Customers may return items within 14 days of receiving them by emailing admin@veritasparfum.com with order details and reason.

5.2. Products must be returned in original, unused condition, including packaging and accessories.

5.3. Veritas will provide return instructions and designate a return carrier.

5.4. Refunds are issued within 14 days of receiving and inspecting returned goods.

5.5. Return shipping costs will be covered by Veritas Parfum.

5.6. Opened, used, or damaged items, or those missing original components, are not eligible for refund.

5.7. Custom or personalized products are not returnable.

5.8. Veritas is not responsible for returns lost or damaged in transit without proof of postage.

6. Non-Conforming or Defective Goods 

6.1. Our products are covered by the legal guarantee of conformity under Dutch and EU consumer protection law. 

6.2. Any issues must be reported within 2 months of discovery. 

6.3. If confirmed defective, you may be entitled to a replacement, repair, or refund. 

6.4. The legal guarantee does not apply in cases of misuse, improper handling, or damage due to normal wear and tear.

6.5. To make a claim, email legal@veritasparfum.com with proof of purchase and photos.

7. Intellectual Property

7.1. All website content, trademarks, graphics, and text are property of Veritas Parfum and protected by copyright laws.

7.2. No use, reproduction, or modification of content is permitted without prior written authorization.

8. Privacy Policy

8.1. Personal data collected during the ordering process is used exclusively to fulfill orders and improve service.

8.2. Customers may request, amend, or delete their personal data at any time.

9. Governing Law and Jurisdiction 

9.1. These General Terms and Conditions are governed by the Dutch law. 

9.2. For purchases made by legal entities or for commercial purposes, any disputes shall be submitted exclusively to the competent courts within the jurisdiction of the Dutch Court of Appeal. 

9.3. For consumer purchases, disputes will be subject to the jurisdiction of the courts in the consumer’s country of residence, provided it is within the European Union. For consumers residing outside the EU, disputes shall be submitted to the competent Dutch courts, unless otherwise required by mandatory local consumer protection laws.

Contact Information

For customer service inquiries:
Email: admin@veritasparfum.com

Veritas Parfum reserves the right to modify these Terms and Conditions at any time. The current version is always available at www.veritasparfum.com.